《职场交际英语(高等职业教育十二五规划教材)》（编者:崔亚丽//李娟侠）-图书推荐
内容提要
崔亚丽、李娟侠主编的《职场交际英语》分为“求职面试、介绍公司、日常办公、公务旅行、接待外宾、主持会议、产品销售和客户服务”八个模块，每个模块精选了部分日常交际用语，并提供了情境对话，让学生能够在模仿训练中提升职场交际能力,为将来步入职场打下良好的基础！
目录
Chapter One The Job Interview求职面试
Section 1 Self-introduction 自我介绍
Part I A good Beginning
Part II Personal Information
Section 2 Career Planning 职业规划
Section 3 Enquiry About a Position职位咨询
Section 4 Salary & Welfare待遇福利
Section 5 End of the Interview面试结束
Practical Writing Resume 求职简历
Chapter Two Daily Routine日常办公
Section 1 Telephone Communication办公电话
Part I Answering the Phone 接听电话
Part II Transferring a call or Leaving a message 转接电话或留言
Section 2 Assigning Tasks 分配任务
Section 3 File Keeping 文件整理
Section 4 Sending and Receiving Faxes 收发传真
Section 5 Typing and Copy打字与复印
Practical Writing: Telephone Message电话记录
Chapter Three Learning about The Company了解公司
Section 1 Brief Introduction 介绍公司
Section 2 Company Structure 公司结构
Section 3 Company Surroundings 办公环境
Section 4 Office Rules 办公制度
Practical Points: 公司职能部门及职位英文名称
Chapter Four Business Trip公务旅行
Section 1 Arranging Travel 安排差旅
Section 2 Reserved Booking 办理预定
Part I Booking a Ticket 机票预订
Part II Reserving a Room 食宿预订
Section 3 Ready to Travel 准备旅行
Part I Information and Help 问询与求助
Part II Currency Exchange 兑换货币
Section 4 For Travel Procedures 办理旅行手续
Part I Boarding登机
Part II Entry入境
Part III Check in and check out 入住和结账
Practical Writing: Name Cards 名片
Chapter Five Visitor Reception来访接待
Section 1 The Invitation to Visit 邀请来访
Part I Making a Appointment客户预约
Part II Changing a Appointment 预约改动
Section 2 Making a Schedule安排日程
Section 3 Meeting Guests迎接客人
Part I Business reception商务接待
Part II Daily reception日常接待
Section 4 Entertaining Clients 款待客人
Part I Arriving at the Company参观生产车间
Part II Inviting to Dinner 就餐
Part III Sightseeing 观光
Section 5 Farewell 送行
Practical Writing Invitation Letter 邀请信
Chapter Six Business Meetings 商务会议
Section 1 Meeting Preparations 准备会议
Part I Making Arrangements 布置会议
Part II Agenda 议事日程
Section 2 Having a Meeting 开会
Part I Getting a Meeting Started会议开始
Part II Taking Minutes 会议纪要
Part III Discussions 会议讨论
Section 3 Summary and Adjournment 总结闭会
Practical Writing: Conference Agenda 会议日程
Chapter Seven Products and Sale产品与销售
Section 1 Introducing Your Products 产品介绍
Section 2 Discussing Cooperation 谈论合作
Section 3 Price Negotiations 价格谈判
Section 4 Negotiating Payment Terms 协商付款方式
Section 5 Talking about transportation 讨论运输
Section 6 Signing the Contract 签订合同
Practical Writing Letters of quotation 报价信
Chapter Eight Customer Service 客户服务
Section 1 Visiting a Customer拜访客户
Section 2 Establishing Cooperative Relationship与客户建立合作关系
Section 3 Thanks 表达感谢
Section 4 After-sale service 售后服务
Section 5 Settling complaints 处理投诉
Practical Writing Letters of Complaint 投诉信
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